How MRS Stays Ahead of the Competition

MRS is a leading collections agency, pioneering innovative digital solutions, paired with excellent customer care. The principles that propel MRS to success might seem simple—in reality, they’re anything but. Dedicated workers, trailblazing methods, and family values underlie all that MRS does.

1. Look forward, not adjacent

If you want to lead the way as a forward thinking company, you can’t wait around to see what other people in the industry are doing. MRS firmly believes in thought leadership, with an innovative drive. Sometimes, our first try doesn’t work, but we wouldn’t have created the first Interactive Voice Response Virtual Collections Agent, Adam, if we gave up when the going got tough. Failure is a learning experience that helps us get better. At MRS, we don’t follow trends, we set precedents.

Want to hear more about MRS’s innovative spirit? Check out our podcast, Collections Success with MRS, and tune into our two part series, All About Adam.

2. Prioritize your customer

Customers nowadays know what channel through which they want to be communicated. They’re tech savvy individuals who rarely pick up the phone for an unknown number. Customers have agency! At MRS, we listen to our customers and contact them on their preferred platform; we treat customers with respect and empathy. Our goal is to find the best solution for everyone. 

Curious to read more? Don’t miss our article about how debt collection became one of the most consumer focused sectors, An Industry Transformed.

3. Clients as partners

After all, we are working towards the same goals. As members on a team together, MRS approaches client relationships as partnerships that best thrive when everyone supports each other. With this philosophy, MRS is able to form lasting relationships with clients that span decades and sector divisions.

Don’t take it from us, though. Listen to our podcast where we talk with clients about a myriad of topics, and be sure to check out our partnership episode. 

4. Value your employees

It’s a no brainer, right? Wrong! You have to show your employees that you value their hard work and respect their efforts day in and out. MRS ensures a family environment runs through the company through monthly incentives, charitable drives, spirit weeks, and employee spotlights. Additionally, MRS is a big believer in promoting from within and bolstering team members to grow their careers with us. There’s a reason we have so many tenured employees. 

Watch our employee spotlight videos to get an inside look at a day in the life at MRS, from the training department to customer services. 

MRS encourages inventive thinking, paired with empathetic collections. And at the end of the day, we stay competitive by caring about our customers, clients, and employees. If you care about what you do, it shows in your work.