How to do it all
Working in accounts receivable management, it is not only important but imperative to be able to service multiple industries successfully. MRS nimbly navigates different sectors in order to provide best-in-class debt solutions to clients and their customers.
Over the 30 years that MRS has operated, we have serviced clients in Banking, FinTech, Auto Deficiency, Municipality Government, Student Loans, Telecommunications, and Utility sectors. This wide range showcases MRS’s unique capabilities. Understanding the clients’ varying business needs and the sector in which they operate is key, and coupled with MRS’s cornerstone innovation, partnerships blossom and excel. MRS stays agile across industry sectors by prioritizing client satisfaction and customer experience.
Vice President of Business Development Rob O’Brien said, “The common thread to the success of MRS across the many industries we serve has been the premium our organization places on client satisfaction. Over the years, MRS has consistently demonstrated the ability to customize our services and approach the business with the goal of not only meeting, but exceeding our clients’ lofty expectations. In today’s competitive marketplace, creditors have become heavily invested in customer experience and ensuring that their partners in the recovery and collections space are in lock step with those ideals. MRS is able to adhere to specific quality guidelines and outperform our peers from a call quality and customer experience perspective. Conversely, oftentimes the client focus is weighted heavily on competitive recovery performance and being able to lead the monthly batch liquidation race.” MRS has created an operational formula that allows us to provide both: operational excellence and best-in-class call quality.
Crossing industries poses challenges, but there’s a universal tool that benefits both client and customer—digital capabilities. As consumers overwhelmingly show preference for self service, MRS utilizes an omni-channel solution to streamline the financial recovery process.
O’Brien continued, “MRS has the ability to push ahead of our competition through our unique blend of advanced technologies, deep domain industry experience, and the core of any strong organization—an operations team that gets the job done.”
Versatility is the name of the game and it begins with a focus on technology. What we’ve learned over the past decade is that digital solutions transcend sector. Previous divisions between industries are negated by the savvy implementation of MRS’s expansive toolkit.
Security Credit Services Vice President of Outsourcing, Darren Price said, “The ability to provide a digital collections option on certain products to reach consumers who don’t want to talk to anyone has provided increased collection numbers and higher liquidation from MRS… they’ve been a solid partner with SCS. MRS always meets the reporting requirements and is always looking for ways to improve collection results and strengthen the partnership.”
One thing MRS knows how to do is adapt. From pioneering a conversational interactive virtual collection agent Adam, to swiftly implementing work-from-home during March 2020, MRS executes. So whether MRS is servicing a sector in which we have experience, or accommodating a new one, we know we have the solutions to benefit client and customer. Versatility and innovation permeate the MRS way of business. Whatever industry or sector a company falls under, MRS has the recipe for success.